FAQ
How long does production take?
Our handcrafted jewellery production time is typically 4 to 6 weeks depending on the design complexity and stone selection. Custom designs may occasionally require additional time.
Do you offer moissanite and lab-grown diamonds?
Yes. We specialise in premium moissanite and lab-grown diamond jewellery designed to offer exceptional beauty, brilliance, and value.
Can I customise my engagement ring?
Yes. We offer custom engagement ring and wedding ring design services. You can customise stone shape, setting style, metal type, stone size, and other design details.
What metals do you offer?
We offer 9ct or 18ct yellow gold, white gold, rose gold or platinum, depending on the jewellery design.
Do you ship across South Africa?
Yes. We offer nationwide shipping across South Africa.
Do you offer international shipping?
Yes. International shipping is available for selected countries. Shipping rates and delivery times may vary depending on location.
How much does shipping cost?
We offer free shipping within South Africa. International shipping fees are calculated at checkout.
Are your rings custom crafted?
Yes. Our jewellery is custom crafted per order with careful attention to detail using high-quality materials and expert craftsmanship.
Do your rings come with certification?
Selected stones and jewellery pieces include certification where applicable.
Can I choose a different stone size?
Yes. Most designs can be customised with different stone sizes depending on your preferences and budget.
Do you offer payment plans?
Payment plan options may be available on selected orders. Please contact us directly to discuss available options.
Can I redesign an existing ring?
Yes. We can assist with redesigning or recreating jewellery concepts into a custom piece tailored to your preferences.
What is moissanite?
Moissanite is a premium gemstone known for its exceptional brilliance, durability, and value. It offers a beautiful alternative to traditional diamonds.
Are lab-grown diamonds real diamonds?
Yes. Lab-grown diamonds are real diamonds with the same physical and chemical properties as mined diamonds.
Do you make mens wedding rings?
Yes. We offer a range of mens wedding rings in gold, platinum, titanium, and tungsten styles.
Can I book a consultation?
Yes. You can contact us to arrange a jewellery consultation for engagement rings, wedding rings, or custom design enquiries.
Do you offer resizing?
Ring resizing may be available depending on the design and metal type. Please contact us for assistance.
How do I care for my jewellery?
We recommend regular cleaning with mild soap and warm water, avoiding harsh chemicals, and storing jewellery safely when not in use.
Can I use my own diamond or gemstone?
In some cases, yes. Contact us directly to discuss your stone and custom design requirements.
Do you offer matching wedding bands?
Yes. We offer matching wedding bands and wedding ring sets designed to complement engagement rings.
How do I start a custom design?
You can begin by contacting us through our enquiry form with inspiration images, design ideas, preferred stone shape, and budget range.