Shipping & Delivery

Every ring is made to order, so the timeline has two parts: production, then delivery. Here is what to expect from each, and how your ring travels.

Production time

Production takes four to six weeks after payment confirmation, depending on design complexity and stone selection. Complex or custom designs may take longer depending on the work involved. You receive an order confirmation email as soon as your order is placed. See our design process for where production sits in the wider timeline.

Delivery within South Africa

Delivery within South Africa is free on every order. Once your ring ships, delivery takes one to three business days. All parcels go via trusted couriers and require a signature on delivery. We do not leave jewellery with neighbours, in postboxes, or at unattended addresses.

We deliver nationwide, to home or business addresses, in every province.

Order tracking

Once your order ships, we send your tracking details by email and WhatsApp so you can follow your parcel in real time.

Discreet packaging for surprise proposals

If the ring is a surprise, tell us when you order. We send it in plain outer packaging with nothing on the exterior identifying the contents, and we can deliver to a work address, a friend's house, or any address you choose.

International shipping

International shipping is available at a flat rate of R1,500. Delivery takes 10 to 12 business days after dispatch, depending on your location and customs clearance.

Customs duties, taxes, and import fees are the recipient's responsibility, since these are set by the destination country's customs authority rather than by us. Courier restrictions on fine jewellery do vary by destination, so if you are ordering from outside South Africa, message us on WhatsApp with your address and we will confirm we can deliver there before you order.

What arrives with your ring

Your ring ships in our presentation box with the grading certificate for your centre stone, a complimentary ring sizer, a cleaning cloth, and a care guide. See our certification page for how to verify your stone's report number independently.

If something goes wrong in transit

If your order arrives damaged, is delayed, or goes missing, contact us immediately on WhatsApp or by email and we will resolve it as quickly as possible, including replacement or refund where appropriate. Once delivered, your ring falls under our warranty terms. Full details are in our shipping policy and refund policy.

Frequently Asked Questions

How much does shipping cost?

Delivery within South Africa is free on every order. International shipping is a flat rate of R1,500.

How long until my ring arrives?

Production takes four to six weeks after payment confirmation. Delivery within South Africa then takes one to three business days. International delivery takes 10 to 12 business days after dispatch.

Do you ship internationally?

Yes, at a flat rate of R1,500, with delivery in 10 to 12 business days after dispatch. Courier restrictions on fine jewellery vary by destination, so message us with your address first and we will confirm we can deliver there.